Shipping Policy
We understand that safe, fast, and reliable shipping is essential when purchasing BDSM tools or other adult products. To ensure that our customers can enjoy a top-notch shopping experience worldwide, we provide comprehensive shipping solutions. Below is a detailed description of our shipping policy, which we hope will answer all the questions you may have and give you peace of mind when shopping.
Order Processing and Preparation Time
Once we receive your order and payment, our team will start processing the order immediately. In order to ensure the quality and accuracy of each package, we will complete the order preparation within 1 to 6 business days. During this period, we will check the products several times to ensure that they are intact, packaged securely, and meet the shipping standards. We understand the importance of fast delivery, so we strive to complete the processing in the shortest time. If the processing time is extended due to some unforeseen circumstances (such as inventory delays), we will notify you in time.
Shipping Notice and Waybill Number
Once the order is processed, your package will be delivered to SF Express to start its global shipping journey. We will provide you with the waybill number via email as soon as the package is shipped. This tracking number will enable you to track the location and estimated time of arrival of your package in real time, giving you a better grasp of the status of your order. We chose to work with SF Express because its reliability and efficiency in international transportation are well received by customers.
Delivery Time
After the package is sent, it will usually be delivered to the destination within 6 to 14 working days. The actual transportation time may vary depending on the logistics conditions of the destination country or region, such as customs inspections, local courier service efficiency, holidays and other factors that may affect the arrival time of the package. We recommend that you consider these possible delays when shopping and arrange your needs reasonably. Nevertheless, we will do our best to ensure that your package arrives safely in the fastest time.
Free Shipping Service
We are very proud to provide free shipping services to customers around the world. Regardless of the size and amount of your order, we will cover all shipping costs. Please note that although we strive to cover most parts of the world, some sanctioned countries or regions may not enjoy our delivery services due to international logistics regulations and policy restrictions. If you have any questions about the delivery policy in your area, please feel free to contact us.
Duty Free Service
When shopping globally, taxes and tariffs are usually one of the most concerned issues for customers. To simplify your shopping experience, our product prices include all relevant taxes and fees, and you do not need to pay additional taxes or duties to receive your order. This means that when your package arrives, there will be no hidden fees or unexpected taxes to bother you. We hope that this policy will provide you with a more relaxed and enjoyable shopping experience.
Package Safety and Security
We understand our customers’ concerns about privacy, especially when it comes to shopping for BDSM tools or adult products. Therefore, we take special measures in packaging to ensure that your privacy is protected to the greatest extent possible. All packages are packaged in plain packaging and there is no information on the appearance that may reveal the contents of the package. We hope that this practice will bring you greater peace of mind and trust.
Customer Support and Communication
If you have questions or need assistance with any aspect of the shipping process, our customer service team is always here to support you. You can contact us by email or phone, and we promise to respond to your inquiries within 24 hours. Our goal is to ensure that you are completely satisfied with your shopping experience through timely and professional service.
Shipping to All Over the World
We are committed to serving customers all over the world, and our services cover almost all major regions in the world, except for some countries or regions subject to international sanctions. No matter where you are, as long as we are within our service area, we will ensure that your order is delivered safely.
We understand that you want to receive your package quickly and hassle-free, so we are always committed to providing the best shipping service experience. If you have any suggestions or feedback, please share with us, and we will continue to optimize our services to better meet your needs.